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At PMF African Foods, we value our customers and their satisfaction with our products. We strive to ensure that all of our products are of the highest quality and meet the needs of our customers. However, we understand that sometimes things may not go as planned, and you may need to return or request a refund for a product. This policy outlines our procedures for refunds and returns.
If you are not satisfied with your purchase, you may return the product within 30 days of receiving it. The product must be unopened, unused, and in its original packaging. To initiate a return, please contact us at mailto:firstname.lastname@example.org with your order number and the reason for the return. Our team will guide you through the return process and provide you with the necessary information.
Once we receive the product, we will inspect it to ensure that it meets our return requirements. If the product meets our return criteria, we will issue a refund for the product’s purchase price, less any shipping and handling charges. Please note that we do not reimburse shipping costs for returning the item to us.
If there is an issue with your order, such as a defective product or an incorrect item, please contact us within 48 hours of receiving the order. We will work with you to resolve the issue and provide you with a replacement or a refund, whichever is appropriate.
If you request a refund for a product that meets our return requirements, we will process the refund within 7 business days. The refund will be issued in the same form of payment used for the original purchase. Please note that it may take up to 10 business days for the refund to appear on your credit card or bank statement.
If you need to cancel an order, please contact us as soon as possible. We will make every effort to cancel the order before it ships. If the order has already been shipped, you will need to follow our returns policy.
We want you to be satisfied with your purchase and our service, and we will do our best to ensure that you are happy with your order. If you have any questions or concerns about our refund and returns policy, please contact us at email@example.com. Thank you for choosing PMF African Foods!